Thank you for purchasing an item from Secret Garden!

Our items have been made from hand which means each bead, stitch and decorative object has been carefully placed to create your magical item.

Decorative objects are typically held on by thread or glue and over time it may weaken so please take care of you purchase.


Here at Secret Garden we do not refund. Our items are handmade/tailormade to the specific sizes available to purchase.


We are happy to exchange unused, none sale items returned within 7 days of the customer receiving their order. 

The items must not be worn, altered or washed. If there are sign of any of the above the item will be sent back to you and you will not be eligible for an exchange. 

We understand that it is important for our customers to get their returns processed as soon as possible. It can take up to 2 weeks process your online store credit. Once your return has been processed, you'll be issued an email informing you about your online store credit. Your store credit expires after 1 year.

All original shipping fees are non-refundable & return shipping costs are the customers responsibility.  

If an item is unsatisfactory, a written explanation and a photograph is needed before the item may be considered for an exchange. You will be required to send the item back and you are responsible for the return shipping costs. You can contact us via the contact tab or email 

Secret Garden, Paddock Business Centre, Paddock Road, Skelmersdale, WN8 9PL

SALE items are not eligible for exchange, all sales are final.

 How do I look after my item?

Majority of our items are upcycled which means they may not have any care labels in. Due to the intricate designs and vintage fabrics, some of our materials are delicate and may need special care and storage. If your items are not looked after we cannot be held responsible for the deterioration if such instances occur.

BAGS: Your item can be wiped with a damp cloth if you need to remove surface dirt. 

VINTAGE CLOTHING/EMBELLISHED CLOTHING: Dry cleaned or hand wash with cold water and an extremely small drop of detergent then line dry only.

CLOTHES: Hand wash on 30 degrees and then line dry. 

SCARVES: Dry Cleaned / Hand Steamer

Can’t find the answer you’re looking for?

Email us! 

Your statutory rights are not affected by our returns policy.